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County League Training Academy <br />The has designed a fall course schedule to meet the needs of local government employees and elected officials. Theirbjective is to provide training for local government staff and officials <br />on everyday operations and enhance the level of service provided to citizens. Please read the course schedule below and register as soon as possible to ensure a spot o. All registration <br />forms will be located on the St. Louis County Municipal League website, www.stlmuni.org under Current Events. All fees cover instructor costs, materials and refreshments. Notify the <br />City Clerk if you are interested. <br /> <br />th <br />October 25, 2007: Investing Government Funds - Presented by Dave Watson <br />2 to 4pm, Thursday, October 25th, 2007, Maryland Heights Center Fee: $35.00 <br /> <br />Municipal investing can be a complicated process. The League’s Training Academy has put together a program featuring Dave Watson, Finance Director for the City of Maryland Heights, <br />to help local officials better understand this important government function. The session is geared for both elected officials and staff. The learning objectives will be: <br />? <br /> Legal requirements for investments. <br />? <br /> Ensuring safety of principal. <br />? <br /> How to get the best rates of return. <br />? <br /> The reasons cities should consider a formal investment policy <br />? <br /> The services to be included in a banking request for proposal (RFP) <br />? <br /> Day to day monitoring of investments. <br /> <br />November 1, 2007:Family Medical Leave Act: How Much Do You Know? <br />Presented by Christopher Hesse of Bobroff, Hesse, Lindmark & Marton, P.C. <br />st <br />1:30-4 pm - Thursday, November 1, 2007; The Des Peres Lodge <br />Fee: $35.00 <br /> <br />The Family and Medical Leave Act (FMLA) is a complex (and often counterintuitive) law that requires careful handling by employers to ensure compliance. This presentation will feature <br />a Question and Answer session to examine and ensure understanding of: <br />? <br /> Who is qualified to receive FMLA leave and the various ways for employees to become qualified <br />? <br /> What an employer’s duty is to determine if FMLA leave is necessary <br />? <br /> What happens if you don’t believe the reason for the leave <br />? <br /> How to handle intermittent leave <br />? <br /> What happens with multiple requests for FMLA leave by the same Employee and how to count leave time <br />? <br /> How to avoid FMLA retaliation or even the appearance of retaliation <br />? <br /> Who investigates FMLA claims and how FMLA lawsuits proceed <br /> <br />th <br />November 8, 2007: MANAGING FOR WOW SERVICE I <br />Presented by Fred Falker of Falker Consulting Group - BACK BY POPULAR <br />DEMAND!!!! <br />th <br />8:30-Noon - Thursday, November 8, 2007 Creve Coeur Ice Arena <br />Fee: $75.00 <br /> <br />The Managing for WOW Service I program is a powerful and dynamic customer service program designed for managers responsible for improving the delivery of customer service. A three hour <br />program, Managing for WOW Service I focuses on the first of several critical components of establishing a WOW service environment: helping managers understand how customers evaluate <br />service and the skills employees must utilize to limit dissatisfaction. <br /> <br />Participants will: <br />? <br /> Gain an understanding of how customers evaluate service <br />? <br /> Learn to identify the root causes of customer service problems <br />? <br /> Learn how to help employees work more effectively with challenging customers <br />? <br /> Explore the role supervisors must play in improving customer service <br />th <br />November 15, 2007: Planning & Zoning Commission Seminar <br />Presented by the Curtis, Heinz, Garrett and O’Keefe Law Firm <br /> Fee: $25.00 <br />th <br />4:30 to 7:30pm-Thursday, November 15, 2007 at Maryland Heights Center <br /> <br />One of the most important functions of a municipality is the subdivision of land and planning for uses that can help a community thrive while harmonizing with surrounding properties. <br /> The attorneys will open with a general session which will provide an overview of planning and zoning laws and practices. Following will be two breakout sessions – one for presentations <br />on the role of the planning commission and the second on the rules and procedures of the board of adjustment. Planning commission members and board of adjustment members are strongly <br />encouraged to attend, along with elected officials and staff. Fee includes materials and hors d’oeuvres. <br /> <br /> <br />