6067 - Laserfiche WebLink

Home Browse Search

(2) Upon request, copies of the materials specified in the preceding subsection shall be provided to the City. Franchisee shall provide all Subscribers and the City at least thirty (30) days' notice of any significant changes in the information required by this section, provided if such changes are not within the Franchisee's control then it shall provide such notice as is reasonably possible. Such notice shall be in writing or by announcement on the System. Franchisee may provide notice of service and rate changes to Subscribers using any reasonable written means at its sole discretion. Franchisee need not provide prior notice of any rate change that is the result of a regulatory fee, franchise fee, or any other fee, tax, assessment, or charge of any kind imposed by any Federal agency, State, or franchising authority on the transaction between the Franchisee and the subscriber. (3) All Franchisee promotional materials, announcements, and advertising of residential Cable Service to Subscribers and the general public, where price information is listed in any manner, shall clearly and accurately disclose price terms. In the case of pay-per-view or pay-per- event programming, all promotional materials must clearly and accurately disclose price terms and in the case of telephone orders, a Franchisee shall take appropriate steps to ensure that the customer service representatives clearly and accurately disclose price terms to potential customers in advance of taking the order. (4) Each Franchisee shall maintain a public file containing all notices provided to Subscribers under these customer service standards, as well as all written promotional offers made to Subscribers. e. Interruptions qf Service. A Franchisee may intentionally interrupt service on the Cable System only for good cause and for the shortest time possible and, except in emergency situations, only after a minimum of forty-eight (48) hours' prior notice to Subscribers and the City of the anticipated Service Interruption; provided, however, that planned maintenance that occurs between the hours of 12:00 midnight and 6:00 a.m. shall not require such notice to Subscribers, so long as notice to the City is given prior to such an anticipated Service Interruption. f. Billing. (1) A Franchisee's first billing statement after a new installation or service change shall be prorated as appropriate and shall reflect any security deposit. (2) A Franchisee's billing statement must be clear, concise and understandable, must itemize each category of service and equipment provided to the Subscriber and must clearly delineate the charge therefor. (3) A Franchisee's billing statement must be mailed on or before the first ( 1 st) day of the month (or equivalent period) and show a specific payment due date not earlier than the tenth (10th) day of the month (or equivalent period) in which the service being billed is rendered. Any