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VII. <br /> <br />Operation and Reporting Provisions <br /> A. <br /> B. <br /> C. <br /> D. <br /> E. <br /> F. <br /> G. <br /> <br /> ................................ 41 <br />Open Books and Records ............................. 41 <br />Communication with Regulatory Agencies ................. 42 <br />Reports ............................................ 42 <br />Records Required .................................... 44 <br />Performance Evaluation ............................... 45 <br />Voluminous Materials ................................. 46 <br />Retention of Records; Relation to Privacy Rights ............46 <br /> <br />VIII. Consumer Protection and Customer Service Provisions ................. <br /> <br />XI. <br /> <br />XII. <br /> <br />B. <br />C. <br />D. <br />E. <br />F. <br />G. <br />H. <br />I. <br />J. <br /> <br /> 46 <br />Telephone and Office Availability ........................ 46 <br />Scheduling Work .................................... 48 <br />Notice to Subscribers ................................. 49 <br />Interruptions of Service ................................ 50 <br />Billing ............................................. 50 <br />Disconnection/Downgrades ............................ 51 <br />Changes in Service .................................. 52 <br />Deposits ........................................... 53 <br />Parental Control ..................................... 53 <br />Consumer Complaint Procedures ....................... 53 <br /> <br />Rate Regulation ................................................ 54 <br /> <br />Franchise Fee <br /> A. <br /> B. <br /> C. <br /> D. <br /> E. <br /> F. <br /> <br />Finding ............................................. 54 <br />Payment to City ..................................... 54 <br />Not a Tax or in Lieu of Any Other Tax or Fee ...............54 <br />Payments .......................................... 55 <br />No Accord or Satisfaction .............................. 55 <br />Audit .............................................. 55 <br /> <br />Insurance; Surety; Indemnification <br /> A. <br /> B. <br /> C. <br /> D. <br /> E. <br /> F. <br /> <br /> ................................. 56 <br />Insurance Required ..................................56 <br />Qualificafions of Sureties .............................. 57 <br />Policies Available for Review ........................... 57 <br />Additional Insureds; Prior Notice of Policy Cancellation .......57 <br />Failure Constitutes Material Violation .....................57 <br />Indemnification ...................................... 57 <br /> <br />Performance Guarantees and Remedies ............................. 58 <br /> A. Security Fund ....................................... 58 <br /> <br />iii <br /> <br /> <br />