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<br /> <br />MINUTES OF UNIVERSITY CITY COUNCIL <br />STUDY SESSION <br />October 12, 2009 <br /> <br /> <br />The Council Study Session, held on the Fifth Floor of the City Hall, on Monday, October <br />12, 2009, was called to order by Mayor Joseph Adams at 5:30 p.m. The following <br />members of the Council were present: <br /> Mr. Terry Crow <br /> Mr. Michael Glickert <br /> Mr. Arthur Sharpe, Jr. <br /> Ms. Lynn Ricci <br /> Mr. Byron Price (arrived at 6:00 p.m.) <br /> Mayor Joseph Adams <br />Also present were the City Manager Julie Feier and City Attorney John Mulligan. <br /> <br />The study session was planned in order to go into more depth of performance <br />management. Performance management helps to produce quality services at the lowest <br />possible cost, engaging exceptional employees. Cities are asked to provide high quality <br />services as efficiently and effectively as possible. Presently at U City, all departments do <br />communicate to Council how they have performed each year through the year-end <br />Administrative Report. The report does not link to the Council’s strategic goals or internal <br />goals set by management. Performance management bases performance on <br />performance measures. A performance measure is how service is provided; where <br />citizens’ input is used through ongoing annual surveys. Measures are tied into specific <br />Council goals and are listed as data points for comparisons. From these data points a <br />continuous improvement plan can be developed. A municipality can start small with a few <br />data points and develop from there. Performance management can answer questions as <br />is the City performing at its optimum, is the City cost effective and is the City meeting the <br />expectation of its citizens. The performance-based management: <br /> <br /> has costs in the short and long term, <br /> <br /> will help the City to make better decisions that simultaneously improve the quality of <br />services at the same time, <br /> <br /> identifies savings and still supports the attainment and retention of excellent <br />employees. <br /> <br />Performance management will link performance directly to City Council and Department <br />goals and the City’s mission set forth in a Strategic Plan. <br /> <br />The process of transitioning to performance management is time consuming and the initial <br />upfront costs are substantial. The steps in the process are: <br /> <br /> develop a City mission statement and strategic plan <br /> <br /> create a performance management team <br /> <br /> develop, choose and collect data for performance measures <br /> <br /> perform a citizen survey <br /> <br /> begin performance management by assessing the data provided <br /> <br /> share the results with the community <br /> <br />The yearly and ongoing cost of the performance management program is $139,900. <br /> <br /> <br /> <br />