2010-05-17 Regular City Council Agenda

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Ê×òÜÛÚ×Ò×Ì×ÑÒÍ Membership fees that are paid by electronic funds transfer (EFT) will incur a two month membership fee as a penalty if the cancellation is granted within the first year. After one year of EFT payments a member may cancel without penalty with 30 days notice. Members’ monthly payments must be current in order to request a cancellation. Membership fees that have been paid upfront will incur a 25% penalty if the cancellation is granted. No penalty will be accessed in the case of death. Cancellation will be granted when the member is deceased. A copy of the death certificate is required within 90 days of the date of the certificate. Individual membership refunds will be made to the family of the deceased. Senior couple membership will be refunded the difference in the membership fee for senior couple and senior individual. Family membership will only be refunded if the membership included only 2 persons and will be refunded the difference in the membership fee for the surviving individual. All cancellations because of death will be prorated based on time left on the membership. The refund will be given to the listed emergency contact. If no emergency contact is listed any family member may make the request. Requests for membership cancellation due to medical conditions will be granted only with documentation from a licensed physician that the membership cannot be fulfilled due to a medical condition. Requests for membership suspension due to medical conditions will be granted only with documentation from a licensed physician that the membership cannot be fulfilled for a specified time period due to a medical condition. The member understands they are obligated to continue the membership upon their return and their extension is only for the remaining period of the membership. Requests for membership cancellation due to military service will be granted only with documentation of a letter of deployment for military service. Requests for membership cancellation due to relocation will be granted only with documentation for relocation at least 15 miles away from current address. Requests for membership suspension due to relocation will be granted only with documentation for relocation at least fifteen (15) miles away from current address for a specific time period. The member understands they are obligated to continue the membership upon their return and their extension is only for the remaining period of the membership. Requests for membership cancellations due to financial hardship will be granted only with evidence of loss of employment. or suspensions Requests for membership cancellations for any of the above reasons or other special circumstances will be reviewed and the Department Director has the discretion to make exceptions. For purposes of this policy memberships are non-refundable.